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Introduction
How to get support if u have a bug ?

When submitting a support issue

To help the support team investigate and resolve your issue faster, please include all the required information in your message.

Required information

  • Your domain name

  • Your email address

  • A clear description of the problem

  • Company name

  • Branch affected

  • Month involved

  • Staff name, or mention all staff if the issue affects everyone

  • A screenshot of the issue

Support request template

Please copy and complete the template below when submitting your support issue.

  • Domain name:

  • Email address:

  • Problem description:

  • Company name:

  • Branch affected:

  • Month involved:

  • Staff name, or mention all staff if it affects everyone:

  • Attached screenshot:

Tips for faster support

  • Describe what happened and what you expected to happen

  • Include the exact page or module where the issue occurred

  • Mention when the issue started

  • Attach a clear screenshot that shows the full error or affected screen

  • If the issue affects multiple staff, state that clearly in your message

Example

  • Domain name: yourcompany.workbeat.my

  • Email address: admin@yourcompany.com

  • Problem description: Unable to view attendance records for March

  • Company name: ABC Sdn Bhd

  • Branch affected: Johor Bahru

  • Month involved: March 2026

  • Staff name, or mention all staff if it affects everyone: All staff

  • Attached screenshot: Included in email or ticket submission

Before sending your request

  • Make sure the information provided is complete and accurate

  • Double-check that the screenshot is attached

  • Use the correct company domain to avoid delays in investigation

Workbeat
07 Apr 2026 3:39 AM
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